Privacy & Data Protection Policy
Version 1.1 – Updated October 2025
1. Introduction
This document outlines how YOUNI Retreats Ltd collects, stores, and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
It applies to all participants, clients, and team members of YOUNI Retreats Ltd and covers both online and offline data handling, including retreat applications, communications, and event participation.
This policy explains how personally identifiable information (“Personal Information”) is collected, protected, and used, and describes the choices available to you regarding your data.
By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.
This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
2. Automatic Collection of Information
When you visit our website, our servers may automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system, language preferences, the pages you visit, time spent on each page, and other statistics.
This information is used only to identify potential cases of misuse, analyse general usage trends, and improve user experience. It is not used to personally identify any individual user.
3. Collection of Personal Information
You may provide personal information when you interact with YOUNI Retreats Ltd, such as when you submit a retreat application, join our mailing list, or make a booking.
This information may include:
- Name and contact details (email address, phone number, postal address)
- Demographic information (age, country of residence)
- Payment and billing information
- Personal notes or responses shared in forms or correspondence
- Information shared voluntarily during retreats or follow-up communications
You are not required to provide personal information, but withholding certain details may prevent us from delivering services or communications.
4. Use of Personal Information
We collect and process personal information to:
- Provide retreat services and respond to enquiries
- Manage bookings, payments, and follow-up communications
- Deliver marketing and promotional updates (with consent)
- Improve the quality, safety, and accessibility of our retreats
- Meet legal and regulatory obligations
- Respond to complaints, feedback, or safeguarding concerns
Personal information will only be used for the purpose it was collected, unless we are required by law to do otherwise.
5. Data Sharing and Disclosure
We do not sell or rent personal data to third parties.
We may share limited information with trusted service providers who support our operations (e.g. payment processors, accommodation providers, or administrative contractors).
These providers are bound by confidentiality and data protection agreements.
We may also disclose information where required by law, to protect the rights or safety of individuals, or in the event of a business transition such as a merger or sale.
6. Retention of Information
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.
After this period, information will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
Under data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data (“the right to be forgotten”)
- Restrict or object to processing of your data
- Request data portability (to receive a copy of your data)
- Withdraw consent at any time, where applicable
To exercise these rights, please contact us using the details provided below. We may request identification to verify your request.
8. Security of Information
We maintain reasonable technical and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction.
However, no system can guarantee absolute security, and we cannot ensure or warrant the security of information transmitted to us electronically.
9. Cookies
Our website uses cookies to improve user experience and analyse site performance. You can disable cookies through your browser settings, though this may affect functionality.
10. Updates to This Policy
We may update this policy from time to time to reflect operational or legal changes. When updates occur, the “last updated” date at the bottom of this document will be amended.
Material changes will be communicated where required.
11. Contact Us
If you have any questions, concerns, or wish to exercise your data protection rights, please contact:
YOUNI Retreats Ltd
📧 Email: enquiries@izziemiller.com
🌐 Website: www.izziemiller.com/retreat
This document was last updated on 24 October 2025.